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FAQs

Should I use bare skin or with clothing is it more effective with bare skin?

You can use the mat on your bare skin however if you need to create a barrier using a cloth or item of clothing when just beginning you can also do that.

Is the cover removable?

Yes the cover is removable and is held together using velcro strips to easy open and close.

Can you remove the foam and wash the covers of the mat and pillow?

Yes the covers can be removed however you cannot put the covers in the washing machine as this will damage the acu points . we recommend washing with a damp cloth and then leaving to dry before use.

Can the pillow be used for your lumbar section as well?

Yes the pillow can be used here and any where that you can gain comfort from.

Can you put your feet on it to stimulate them?

Yes this is one of the most popular ways to use the Zen Mat. This will help with relaxation and aches on your feet after a long day.

Do you have to be lying down? Has anyone used it in a recliner or adjustable bed? I can't lie flat easily.

You do not have to be lying down you can use the mat where ever you feel comfortable. some of our customer even use the zen mat on their sofa.

Can I use them on the bed while sleeping? 

We do not recommend to fall asleep using the zen mat. You can lay the mat on your bed but please do not sleep on it. 

 

SHIPPING TIMES

We promise 2-4 weeks delivery to the USA and 3-5 weeks to most other countries. In most cases, orders within the USA normally take 12-20 days to arrive.

PROCESSING TIMES

We wait 24 hours after your order before processing it. This is to allow you to make any changes to your order (if required).

After 24 hours, all orders are sent to our international fulfilment center in China and the order is packaged and shipped out.

Tracking numbers are usually available 3-5 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-4 working days to show the correct location of your package.

At any time, you can contact our customer support at support@myzenmat.com for an accurate update on your order.

WHERE ARE PACKAGES SHIPPED FROM?

We warehouse the majority of our product in China. And we ship them directly from China after your order is processed. Warehousing and shipping them from China allows us to provide you with a wide range of products and give you the maximum amount of value possible!

Sometimes, we see an unusually high demand for certain products. In those cases, we use our warehouse in the USA to ship those products.

DELAYS

Majority of the delays are caused because of packages being held up in customs. Sadly, we cannot control this part of the experience, but what we can do is help you out. Please reach out to us at support@myzenmat.com if you need any help with your order!